The majority of our orders ship using the United States Postal Service(USPS). Domestic orders ship no later than the next business day while International orders ship within 3 business days. We can also ship orders on your UPS, FEDex, or DHL accounts. For this option please contact Nicole at sales@chapmanmfg.com.
For International orders please be advised that additional customs or duty taxes may be applied. These charges are beyond Chapman's control. We thank you for your understanding.
Tools can be returned or exchanged in new condition within 45 days of receipt of the shipment. Refunds are issued once the tools arrive and are inspected. Shipping and handling charges are non refundable. Please contact Nicole at sales@chapmanmfg.com for a return authorization number.
Chapman prides itself on the quality of our products. Our tools are guaranteed to be as represented and free of defects as our warranty provides protection against defective materials/faulty workmanship. In order to maintain reasonable prices for our open stock parts,our warranty is limited to the first three years after purchase.Furthermore our warranty does not cover products that have been improperly used, abused or altered.
To see if your bits, tools, or kits qualify for our Warranty; please fill out the Chapman Warranty Eligibility Form.
Please note free international replacements are not always available.
We do offer occasional promo codes typically around holidays throughout the year. The best way to receive information about our upcoming promo codes is to sign up for our newsletter, which you can sign up on the bottom of any page of our website.
For our resale customers, we offer discount levels depending on order quantity. If you are a current or potential Chapman product distributor, please contact Nicole at sales@chapmanmfg.com for more information.
The following locations are subject to sales tax: Connecticut. If your order is not being sent within the borders of the state of Connecticut, sales tax will not be applied.
Can’t find your set on our website? Don’t worry, we won’t leave you hanging! Some sets have been discontinued on our website over the years, but the tools live on. Check out our handy guide here to help replace lost parts or find which alternate sets we have available.
The #1000 contains all of parts in the #5575 PLUS:
Metric ball allens: 3mm, 4mm, 5mm, 6mm, 8mm
SAE ball allens: 1/8”, 9/64”, 5/32”, 3/16”, 7/32”, ¼”, 5/16”
The #5589 contains all of the parts in the #8900 PLUS:
Star: S6, S8, S10, S15, S20, S25, S30
Pocket Pack Pouch
For a compelete list of our Bits' Torque ranges click here.
Ball Allen: ⅛” / 3.0mm
Chapman star bits fit Torx screws just as well as Torx bits, but are an overall improved design!
Sometimes. Chapman tools are all ¼” drive, however, our screwdriver handle, ratchet and extension are non-magnetic and designed to be used with our bits with ear stops.
This brown sheet of paper found in our larger sets (#1000, #5575, etc) is known as VCI paper. VCI stands for Vapor Corrosion Inhibitor. This paper has molecules that work hard to protect metals from corrosion by creating a super thin, invisible layer on the surface of the metal. This layer acts like a shield, stopping the corrosion process that can be caused by oxygen, water, and other contaminants.
Unfortunately we do not take orders for small quantities (5k min qty) tools with custom specifications. This is because our machinery and equipment are designed and programmed specifically to produce the tools that we make and it requires a large amount of resources and time to manufacture a new tool.
That being said, we do take orders for custom tool sets made up of the tools we already produce, as well as custom labeling. For more information please see our custom sets page and/or contact joel@chapmanmfg.com
We do not have a retail store and unfortunately are not permitting visitors at this time.
